RV Owner Resource Hub
Hap's Helpful Hacks
Video tutorials, troubleshooting walkthroughs, and the small tricks that save you a service appointment. Curated by our RVTI-certified service team.
Tutorials
Watch the Service Team
Step-by-step videos from our RVTI-certified techs covering the most common owner questions. New videos go live as our team produces them.
Walkthroughs
Troubleshoot Before You Call
Common owner issues with step-by-step walkthroughs from our service team. Tap any card to read the full guide.
A/C Not Cooling? Try This First
Before you book a service appointment, walk through the three checks that resolve most RV A/C complaints — filter, breaker, and condenser airflow.
Read A/C WalkthroughWinterizing on the Gulf Coast
Yes, you still need to winterize down here. The abbreviated version: blow the lines, add antifreeze where it matters, and watch for the freeze nights.
Read Winterizing GuideNew-Owner Maintenance Basics
The 90% of RV upkeep a first-time owner needs to know — checks, schedules, and the small habits that prevent the big bills.
Read the BasicsUnderstanding Your Furnace
How a Dometic furnace actually works, what the codes mean, and the wiring/ignitor checks you can run before the service call.
Read Furnace GuideWater Heater Care
Dometic water heaters: how to flush, anode-rod replacement, and the safety checks that keep both the gas and the electric side healthy.
Read Water Heater Guide40 RV Maintenance Tips
Our service team's evergreen reference — 40 hacks covering electrical, plumbing, slides, awnings, and pre-trip checks. Bookmark it.
Read All 40 TipsFrequently Asked
Owner FAQ
Short answers to the questions our service team hears every week. For the full knowledge base, see our help center.
+Where is the GFCI reset button on my RV?
Most RVs have one main GFCI outlet in the bathroom. When the bathroom outlets, kitchen outlet, or outside receptacle go dead at once, pressing the GFCI reset on that single bathroom outlet usually restores everything. If the reset won't hold, you likely have a moisture issue at one of the downstream outlets.
+My slide-out won't retract — what should I check first?
Three things, in order: (1) battery voltage (slides need 12V+ to retract; low batteries are the most common culprit), (2) leveling jacks (most slides are interlocked with the jacks — if you tried to retract before raising the jacks fully, the system inhibits the slide), (3) the slide override switch on the controller. If those don't fix it, give us a call.
+How do I sanitize my fresh water tank after winter storage?
Drain everything. Mix 1/4 cup household bleach per 15 gallons of tank capacity, top off the tank with fresh water, run the bleach mixture through every fixture until you smell it, then let it sit 4 hours. Drain, refill with fresh water, run that through every line twice. Done.
+Why is my black-tank sensor reading "full" when it's empty?
Toilet paper and waste residue stick to the sensor probes inside the tank. The fix is to fill the tank halfway with water + a sensor cleaner (Happy Camper, Unique, or similar), drive around for a few miles to slosh it, then dump. 90% of false-full readings clear with one cleaning cycle.
+When should I schedule annual service?
Spring (March–May) or fall (September–October) for most owners on the Gulf Coast — that's pre-camping season and post-camping season. We recommend an annual once-over including roof sealant inspection, slide topper check, brake/bearing service on towables, generator service on motorhomes, and a full appliance test.
+What does the Priority RV Network coverage actually include?
If you buy a new RV from any Great American RV location (except Huntsville, AL, which is not a Priority RV Network member), you're automatically a Priority RV Network member. That means service-anywhere coverage at any Priority dealer nationwide — you go to the front of the service line wherever you travel.
Still Stuck?
Contact Our Support Team
Send a quick note and our service team will get back to you. For anything mechanical or warranty-related, we'll route you to the right service center.
